Refund policy

Liquid Lightning 2024 Limited

Last updated: 6 January 2026

Due to the perishable nature of our products, all food and beverage sales are final.

1. No Returns or Change-of-Mind Refunds

Liquid Lightning does not accept returns and does not offer refunds for:

  • Change of mind

  • Incorrect selection at checkout

  • Taste preferences

  • Failure to consume products within recommended timeframes

Once food or beverage products have been dispatched or delivered, they cannot be returned for food safety and hygiene reasons.

2. Faulty, Unsafe, or Incorrect Products

If a product arrives unsafe to consume, damaged, faulty, or not as ordered, please contact us within 24 hours of delivery at hello@liquidlightning.co.nz and include:

  • Your order number

  • A description of the issue

  • Clear photographic evidence

Where a product does not meet acceptable quality or safety standards under the Consumer Guarantees Act 1993, we will provide an appropriate remedy, which may include a replacement, refund, or store credit, at our discretion.

3. Delivery Responsibility

We are not responsible for:

  • Incorrect delivery details provided at checkout

  • Orders left unattended once marked as delivered

  • Product degradation due to improper storage after delivery

Customers are responsible for ensuring timely receipt and correct storage of food and beverage products.

4. Consumer Guarantees

Nothing in this policy excludes, restricts, or modifies any rights or remedies available under the Consumer Guarantees Act 1993 (New Zealand).