Cancellation policy

PURCHASE OPTIONS CANCELLATION POLICY

Liquid Lightning 2024 Limited

Last updated: 6 January 2026

This policy applies to all purchase options, including one-time purchases, subscriptions, recurring deliveries, and scheduled or pre-ordered food and beverage products.

Due to the perishable nature of our products, cancellation rules are strict by necessity.

1. One-Time Purchases

Orders for one-time purchases cannot be cancelled once they have been confirmed.

Please ensure all order details are correct before completing checkout.

2. Subscriptions & Recurring Deliveries

If you have a subscription or recurring delivery with Liquid Lightning:

  • You may pause or cancel your subscription before the cutoff time shown in your account dashboard

  • Any changes must be made prior to order processing

Once an order has entered processing or preparation, it cannot be cancelled or refunded.

3. Cut-Off Times

Cancellation or modification requests must be made before production, packing, or dispatch begins.

Cut-off times may vary depending on the product and delivery schedule and will be clearly communicated at checkout or in your subscription settings.

Requests made after the cut-off time will not be accepted.

4. Pre-Orders & Scheduled Deliveries

Orders placed for future delivery dates or pre-orders are non-refundable once confirmed, unless otherwise stated at the time of purchase.

By placing a pre-order or scheduled delivery, you acknowledge that:

  • Ingredients and stock are allocated in advance

  • Cancellation after confirmation is not possible

5. Failed Cancellations

We are not responsible for failed cancellation requests due to:

  • User error

  • Missed cut-off times

  • Failure to manage subscription settings

  • Emails sent after processing has begun

Customers are responsible for managing their purchase options within their account.

6. Faulty or Unsafe Products

This cancellation policy does not affect your rights under the Consumer Guarantees Act 1993 (New Zealand).

If a product is unsafe, faulty, or not of acceptable quality, remedies will be provided in accordance with New Zealand consumer law and our Refunds & Returns Policy.

7. Contact

For questions about cancellations, subscriptions, or purchase options, contact:
hello@liquidlightning.co.nz